Your First and Last Name:
Account Number:
Contact number:
1.
How long have you used our
Products/Services?
Less than a year
1 year to less than 5 years
5 years to less than 10 years
10 years or more
2.
Witch of our Products/Services do you use?
Savings Account
Checking Account
Money Market Account
Share Certificates
Online Banking
Online Billpay
Mobile Banking
UCFCU Visa Card
Traveler's Cheques
Auto Loan
Signature Loan
Share Secured Loan
Payday Advance
Other
3.
How would you rate your overall satisfaction?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Comments
4.
How likely is it that you would recommend
us to a coworker/family?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
5.
Please rate us on the Following Attributes:
Member Service:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Proffesionalism:
Quality of Products & Services:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Member Services:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Pricing:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
6.
How important were each of the following
attributes in your decision to purchase our
Products/Services?
Pricing:
Very Important
Somewhat Important
Neutral
Somewhat Important
Very Important
Ease of Use:
Very Important
Somewhat Important
Neutral
Somewhat Important
Very Important
Very Important
Somewhat Important
Neutral
Somewhat Important
Very Important
Quality of Products/Services?
Responsiveness of support staff?
Very Important
Somewhat Important
Neutral
Somewhat Important
Very Important
Very Important
Somewhat Important
Neutral
Somewhat Important
Very Important
Credit Union location?
7.
How satisfied were you with how the support
staff resovled your most recent problem?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Yes
No
8.
If your problem was not resolved, did our staff
offer to follow-up after the call?
1 to less than 3 minutes
3 to less than 5 minutes
5 to less than 10 minutes
10 minutes or over
9.
How long do you have to wait on the telephone
before the member service representative is
available
10.
How many times did you contact customer
support before your problem was resolved?
Once
Twice
Three Times
More than three times
Problem is still unresolved
11.
What was the problem?
Comment
12.
What is your overall satisfaction with the
newsletter?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Always
Frequently
Sometimes
Rarely
Never
13.
How often do you read our newsletter?
14.
Rate your satisfaction with the following
features of this newsletter:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Length:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Content
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Layout
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Images
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Color
Very Relevant
Somewhat Relevant
Not at all Relevant
15. How relevant do you find the information in
the newsletter?
16. Please rank each part of the newsletter in
order of importance to you.
1
2
3
4
5
6
News
Tips & Tricks
Calendar of Events
Industry trends
Featured Article
Quick Links
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
17. What can we do to improve?
Comment
18. Would you be interested in providing
content for this newsletter?
Yes
No
Comment
19. How often would you like to receive this
newsletter?
Comment
20. How satisfied are you with our
website?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
21. How did you learn of our website?
Newspaper or Magazine Article
Friend/Colleague
UCFCU Employee
Company Materials
Google Search
Yahoo Search
Surfing the Web
Other:
22. On your last visit, what was your primary
reason for visiting our website?
Seeking Company Information
Seeking Product Information
Seeking Contact Information
Product Purchase
To Find Calendar/Schedule
Seeking Store Hours
Seeking Store Locations/Directions
Daily
Weekly
Monthly
Quarterly
Annually
23. How often do you visit our website?
24. Please rate the following attributes of our
website:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Ease of Navigation:
Freshness of content:
Accuracy of information:
Quality of content:
Layout/design:
Customer Support:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
25. How likely are you to visit our website
again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Comment
26. Do you have any suggestions for
Improvement?
Thank you for participating in our survey!